On this page
- What should you tell the desk first?
- Which details speed up an answer?
- How should you word the message?
- What should you leave out?
- What happens after you write?
- What can the desk not help with?
- How do you send a correction?
- What do people ask before they write?
- Which sources support this page?
- How do I reach the desk?
By Sulawesi Liveaboard Editorial Desk
To contact the Sulawesi Liveaboard desk, send a WhatsApp message to +62 811-3941-4563 or an email to bd@juaraholding.com. Say which region or trip you have in mind, your dates, your group and your certification level. The desk answers questions and takes source corrections, and this site publishes no fleet or schedule of its own.
What should you tell the desk first?
Tell it the decision you are trying to make. A question about a named decision can be answered from sources, whereas "tell me about Sulawesi" usually needs several rounds before anyone can help. Most messages fall into one of four types, and saying which one you have puts the reply on the right track from the first line.
- Choosing a region. Give the months you can travel and what you most want to see, such as small animals on sand, walls, or remote reefs.
- Weighing a specific trip. Give the operator, the boat, the departure date and a link to the page you are reading.
- Checking a figure or term. Quote the wording and say where you found it. Paraphrased fare notes tend to lose the part that matters.
- Asking for an offer. Say so in plain words, so that nobody has to guess whether you are still reading or ready for terms.
It also helps to say what you have read already. If you have been through the Sulawesi liveaboard FAQ and one answer does not fit your case, say which one and why. That moves the conversation past the general answer and straight to your exception. Anyone who wants to know who writes this guide before getting in touch can read the page about the editorial desk.
Which details speed up an answer?
The details that change the answer are dates, group, experience and gear. You do not need all of them to start, but each one you leave out is likely to come back as a question. Send the ones you know and mark the rest as open.
| Detail | Why it matters | How to put it |
|---|---|---|
| Travel window | Sea conditions and published departures depend on the month | Fixed dates, or a month range with how flexible you are |
| Nights available | Published trips differ widely in length | Total days away, including flights |
| Group and cabins | Sharing or single changes the sum and the options | Number of people, who shares with whom |
| Certification and logged dives | La Galigo, for one, asks for a recognised certification | Agency, level, number of logged dives, date of last dive |
| Non-divers in the group | Not every itinerary suits someone on the surface | Who snorkels, who stays dry |
| Own gear or rental | Mermaid says a dive computer is mandatory per diver | What you bring, what you would hire, nitrox or not |
| Insurance | White Manta makes dive and travel cover compulsory | Whether you hold a policy and whether it covers evacuation |
| Purpose | A photo-led trip and a family trip point to different routes | One sentence on what would make the trip a success |
If you have a spending limit, you may state it in the currency you think in. You do not have to. The desk can still answer most questions about routes, seasons and terms without one, though a limit does help narrow a request for an offer.
How should you word the message?
Keep it short enough to read on a phone, and put the question in the first line. Long background can follow if it is needed. This template works on WhatsApp and by email. Replace the brackets with your own details and delete whatever does not apply.
We are choosing between [region] and [region]. [Number] divers, [agency and level], about [number] logged dives each, plus [number] snorkelers. We can travel in [month range] for [number] nights. We bring our own gear except [item]. Our priority is [one sentence]. Question: [the one thing you want answered]. We have read [page or link].
Two habits make any message clearer. Write one question per message where you can, since a thread with five questions usually gets four answers. And when you refer to a price or a term from a seller, paste the link along with the words, so that the desk reads the same version you did. Fares and fees change, so a screenshot without a date is less useful than the live page. Remove any names and booking references from a screenshot before you send it.
What should you leave out?
Leave out anything that could be misused and that a first answer does not need. Nothing about a first enquiry requires identity or payment details, and you should treat any request for them at this stage as a reason to stop and check who you are talking to.
- Payment details. Card numbers, security codes, bank logins and one-time passcodes.
- Identity documents. Passport scans, national ID numbers and photos of either.
- Medical records. Dive medicals and doctors' letters. A general statement such as "one of us has a condition to check with a doctor" is enough for now.
- Passwords. Logins to any booking site, airline account or email.
- Other people's details. Your travel companions' personal data, unless they have agreed and it is actually needed.
- Money. Do not send a deposit on the strength of a conversation or of anything on this site.
You can also skip your full life story as a diver, long forwarded chains from sellers, and politeness that pushes the question down to the fifth line. Keep the chain and send the link, or quote the one sentence you want checked.
What happens after you write?
The desk reads the message and replies on the channel you used. We do not publish a response time, so please do not plan a deadline around one. What comes back depends on the question:
- A reply or a follow-up question. If a detail would change the answer, expect to be asked for it.
- A pointer to a guide. If a page here already answers the question with sources, you will be sent there, and you can say if it does not fit your case.
- A plain "we cannot confirm that". Some things we have no source for, and we will say so. An operator's live availability is one example, and that question belongs with the operator.
- A written offer, if there is something to offer. A request can end here, or it can stop at any earlier step.
A chat message reserves nothing. Only a written offer binds anyone, and you decide whether to accept it. The site itself is not a contracting party. PT Komodo Bahari Nusantara issues brokerage, central agency, charter marketing and commercial representation contracts. Any fee and payment terms are stated in the offer. Requests through the desk can lead to a contract with our companies, so test our offer as you would any other, using the questions in the guide to choosing a Sulawesi liveaboard.
What can the desk not help with?
The desk has limits, and it is better to know them before you write. It cannot give medical advice on fitness to dive, malaria or vaccination, which are questions for a doctor. It cannot rule on immigration law, which belongs with the immigration authorities. It has no data on the safety record of any given boat, and it will not rank boats against one another, because we have no sound basis for doing so. What it can do is help you frame those questions for the operator and read the answer you get back.
How do you send a correction?
Send the page, the sentence and the source. Corrections are welcome from anyone, including operators whose fares or terms appear on this site. A useful correction has four parts:
- The address of the page on this site.
- The sentence or table row you think is wrong, copied exactly.
- What you believe it should say.
- A public link that supports the change, with a date if the page shows one.
Where two reputable sources really do disagree, we print both and say who said what. We do not average them or pick one quietly. Wakatobi's national park date is an example: UNESCO says 1996 and Wikipedia gives 2002. If you have a primary document that settles a conflict like that, it is the most useful thing you can send. Operators can speed things up by pointing us to the live page that holds the current figure, since every price row here carries the month it was checked.
What do people ask before they write?
Does this site publish a fleet or a schedule?
No. The site publishes guides and takes requests, and it lists no boats, departures or packages of its own. Named boats and dates on these pages belong to the operators who published them.
Can I book a cabin by WhatsApp?
No. A message does not reserve anything, whichever channel you use. Anything binding comes as a written offer, and you read and accept it separately.
How quickly will someone reply?
We do not state a reply time. If your decision has a deadline, put the date in your first line so that it is visible, and keep your own booking options open until you have an answer.
Should I send my passport or card details in my first message?
No. A first enquiry needs neither. Keep identity documents and payment details out of chat and email, and treat any early request for them as a warning sign.
Can an operator ask to update its figures?
Yes. Send the page address, the row concerned and the public link to the current figure. We change a page when a public source supports the change, and we note conflicts openly when sources differ.
Which sources support this page?
- La Galigo: Bangka, Lembeh and Sangihe trip
- Mermaid Liveaboards: equipment rental prices
- White Manta: Lembeh and North Manado trip
- UNESCO: Wakatobi Biosphere Reserve
- Wikipedia: Wakatobi National Park
How do I reach the desk?
Message WhatsApp +62 811-3941-4563 or write to bd@juaraholding.com. Both reach the same desk, so one message is enough, and for corrections email keeps links and quoted sentences easier to read.